Terms & Conditions

Terms & Conditions

Policies & Legal

 
The policies outlined below are subject to change without notice.

If you have any questions about Replacement Part Inc policies please contact us using our contact form or call us toll free at 800 465 6060 and 717 202 0370

Placing Orders
 
You can call Monday through Friday, 8 AM to 5 PM Eastern Time, or fax us at any time, day or night. Having your customer number and item numbers ready when you call will speed the ordering process. If you don't have the numbers available, just give us as much information as possible and we will do the rest. We will provide you with pricing and availability when you place your order. We will even give you your invoice number. A $40 minimum order is required (within the United States).

If you need to know what's going on with an order you've already placed, call us and we will update you on its status.

Product Policy
 
All photographs and illustrations are considered to be representations of the actual items. In some cases, there may be slight variations.

Replacement parts shown on this site are purchased from the original equipment manufacturer or replacment part sugested by OEM manufacturer.

Prices are subject to change without prior notice.

Credit Policy
 
Open accounts may be arranged by submitting an Replacement Part Inc credit application, which can be obtained by contacting our Sales Department at sales@replacement-part.com. Please allow three weeks for processing. As an added convenience, you can charge your purchases to VISA, MasterCard, American Express, or Discover.

Payment Policy
 
Open accounts may be arranged by submitting an  credit application, which can be obtained by calling us. Please allow one weeks for processing. If you do not have an open account, you can either prepay your order. As an added convenience, you can charge your purchases to Visa, MasterCard, American Express, or Discover.

Shortage Policy
 
Although we try our best to ensure the accuracy of your order, discrepancies can occur. Be sure to check all packages upon receipt. If you have any questions, please call us.

Damaged Items Policy
 
We will package your order with the same care and attention as you would yourself. Unfortunately, accidents do happen. If your order is damaged upon receipt, call us immediately so we can assist you in your claim and ship your replacement. It is very important that you save your carton exactly as it was received for claims inspection.

Shipping Policy
 
All stock orders placed by 3:00 PM Eastern Time will be shipped the same day (within the continental United States). We ship most of our orders by Fed EX or UPS. If you require an alternative, you may select one when you check out. Once your order has been shipped the tracking number will be available in your 'Order History' on our website.

Return Policy
 
If you are not completely satisfied with an item for any reason, simply call us within 30 days of the invoice date. We will issue a Return Merchandise Authorization (RMA) number, and you can return the item for credit. There will be no restocking charge on any STOCK ITEM returned within the 60-Day limit. In some cases, non-stock items will be subject to a restocking charge or may not be returnable. Custom made items are not returnable.

We stand behind the warranties of our suppliers and repair or replace any defective merchandise in accordance with its warranty. Occasionally, we will ask you to return the product directly to the manufacturer, which will allow us to expedite the process. No claims can be made for labor or shipping costs unless they are specified in the manufacturers' warranty.

Please remember, all returns are subject to our thorough inspection. In order to receive credit, the returned item must be in complete, new, and resalable condition unless the product is determined to be defective. Refund will issue for the item price, no refund will issued for shipping charges.